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divine.store
Refund Policy
Last Updated: August 4, 2026
At divine.store, we stand behind our products. Here is our clear and honest refund policy for all digital product purchases.
Digital Products — General Policy
As per standard digital goods policy and the Consumer Protection (E-Commerce) Rules, 2020 (India), digital products that have been delivered and downloaded are generally non-refundable. Because our products (Canva templates, spreadsheets) are delivered instantly and are accessible immediately after purchase, we cannot offer automatic refunds.
✅ When We WILL Help You
- Duplicate charge / payment deducted twice: Full refund issued within 3-5 business days.
- Product not delivered: If you did not receive your download link within 30 minutes of payment, contact us on WhatsApp immediately — we will deliver it manually or issue a full refund.
- Technical issue: If the product files are corrupted or inaccessible, we will replace them within 24 hours.
- Significant mismatch: If the product is materially different from what was described, raise a dispute within 7 days.
❌ When Refunds Are NOT Applicable
- You changed your mind after downloading the product.
- You purchased without reading the product description.
- You expected results (follower growth, income) that weren't guaranteed.
- Incompatibility with Canva Free (all templates work on free Canva — see our FAQ).
- Refund requests made after 7 days of purchase.
7-Day Satisfaction Support Guarantee
Even though refunds are not automatic, we offer a 7-Day Satisfaction Support Guarantee. This means:
- WhatsApp us within 7 days if you face any issue with the product.
- We will personally help you access and use the templates.
- If the issue cannot be resolved, we will evaluate a refund on a case-by-case basis.
How to Request Support / Refund
Contact us within 7 days of purchase via: